Accessibility & Support

Hearing Support

We ensure that auditory information is always accompanied by clear, accessible text alternatives.

1. Digital Learning

All video content integrated into our e-learning pathways features accurate, easy-to-read subtitles. You will never be required to rely solely on audio to pass a compliance module.

2. In-Person / Practical Training

For face-to-face sessions, we utilize technology to ensure you don't miss a single word:

• Speech-to-Text Integration: If requested prior to the session, we can provide a dedicated tablet pre-loaded with live speech-to-text software.
• Wireless Audio: Our trainer will wear a wireless microphone paired directly to the tablet, ensuring the software picks up every instruction accurately, even in busy training environments.

Mobility Support

In-Person Practical Assessments

We deliver practical face-to-face training at your care home, domiciliary care office, or chosen external venue. Because we do not own these premises, we have limited control over the physical layout of the building.

However, we are deeply committed to your safety and participation. If you are a wheelchair user or have specific mobility requirements:

• Venue Liaison: Let us (or your manager) know in advance. We will actively liaise with the venue manager to ensure the designated training room is located on an accessible floor and that safe emergency egress routes are established for you.
• Practical Adjustments: During physical modules (such as Moving & Handling or Basic Life Support), our trainers will adapt practical assessments to your physical capabilities, focusing on your safe direction and understanding of the mechanics rather than strictly physical exertion, where legally compliant to do so.

Learning & Cognitive Support

1. Neurodiversity & Anxiety

We understand that formal training environments can cause anxiety. For in-person sessions, we can support neurodivergent team members (e.g., Autism, ADHD) by:

• Providing the course materials and syllabus to you days in advance so you know exactly what to expect.
• Allowing you to step out for sensory breaks at any point during a face-to-face session without penalty.

2. Talking to Your Manager

If you have dyslexia or a specific learning requirement, it is important to let your manager know. Under the Equality Act 2010, your employer is required to make "reasonable adjustments" to support you.

How to start the conversation:

Language Support (ESL)

1. Using Native Browser Translators

Because our digital training is built using standard web text, your internet browser can translate the entire module for you instantly.

• Google Chrome: Right-click anywhere on the screen and select "Translate to [Language]".
• Microsoft Edge: Click the "aA" translation icon in the top web address bar, or right-click and select "Translate".

2. Practical Workplace Support

If you are concerned about misunderstanding important compliance regulations, you should speak to your Registered Manager. You can request to:

• Complete the training on a shared screen alongside a fluent colleague.
• Receive a translated copy of your care home's specific internal policies.
• Have a supervisor guide you through the practical meanings of assessment scenarios.